Refund Policy

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At PlafarmMalaysia, we take great care to ensure our products meet your expectations. However, if something isn’t right with your order, we’re here to help.

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When a Refund is Possible

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Refunds are considered in the following situations:

• You received the wrong item

• The item arrived damaged or defective

If this happens, please contact us at myplafarmmalaysia@gmail.com within 48 hours of receiving your parcel. Be sure to include your order number, a clear description of the issue, and photo evidence of the item and its packaging.

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Return Conditions

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To be eligible for a refund, the item must be:

• Unused and in its original condition

• Returned with all original packaging, tags, and any included accessories

Returns must be approved by our team and shipped back within 7 days of confirmation. Items returned without prior approval may not be accepted.

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What is Not Refundable

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We are unable to offer refunds for:

• Items purchased during sales or promotional campaigns

• Items damaged due to misuse, washing, or improper handling

• Requests based on change of mind, wrong size selection, or personal preference

• Items returned without original packaging or tags

All promotional and event-based purchases are final sale.

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Refund Method

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Once your returned item is received and inspected, we will notify you of the approval status.
Approved refunds will be processed back to your original payment method.

Please allow 3 to 10 working days for the refund to reflect, depending on your bank or payment provider.

 

Note: Shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless otherwise agreed.

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Need Support?

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We’re happy to assist with any questions or refund requests.
Email us at: myplafarmmalaysia@gmail.com