refund policy

At PlafarmMalaysia, we take great care to ensure our products meet your expectations. However, if something isn’t right with your order, we’re here to help.

When a Refund is Possible

Refunds are considered in the following situations:

You received the wrong item
The item arrived damaged or defective

If this happens, please contact us at myplafarmmalaysia@gmail.com within 48 hours of receiving your parcel. Be sure to include your order number, a clear description of the issue, and photo evidence of the item and its packaging.

Return Conditions

To be eligible for a refund, the item must be:

Unused and in its original condition
Returned with all original packaging, tags, and any included accessories

Returns must be approved by our team and shipped back within 7 days of confirmation. Items returned without prior approval may not be accepted.

What is Not Refundable

We are unable to offer refunds for:

Items purchased during sales or promotional campaigns
Items damaged due to misuse, washing, or improper handling
Requests based on change of mind, wrong size selection, or personal preference
Items returned without original packaging or tags

All promotional and event-based purchases are final sale.

Refund Method

Once your returned item is received and inspected, we will notify you of the approval status.
Approved refunds will be processed back to your original payment method.

Please allow 3 to 10 working days for the refund to reflect, depending on your bank or payment provider.

Note: Shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless otherwise agreed.